Shipping and Important Info

Order Dispatch Turn Around Times
Penny & Hound hand make all the items listed on our website. Nothing is shipped in or mass produced. Everything is carefully & lovingly handmade by Sammy herself here in the U.K. A motto Sammy uses quite often is: ‘if we don’t make it, we don’t sell it. This gives you, the customer, the chance to build your favourite sets for your dogs the way you love them. Therefore, our turnaround time for orders to be made is two to three weeks before being dispatched. Please bare this in mind when ordering. Sammy aims to work down her order list as quickly as possible and you should receive a dispatch email once the order is shipped. Thank you for your understanding, patience & supporting our small business. 

 

For any Wholesale orders, shipping will be calculated at time of order. 

PLEASE CONTACT US HERE AT PENNY AND HOUND IF YOU REQUIRE PROOF OF POSTAGE - All Dog Collars UK and items are sent signed for through Royal Mail

PENNY AND HOUND PRODUCT CARE

PRODUCT CARE

No item is indestructible and it is the buyers responsibility to check for any signs of wear and tear and to stop using the products if this becomes the case.

All of Penny and Hound products such as dog collars uk can be machine washed.  I always recommend that all products are washed on a 30 degree, short, machine cycle.  To dry the products, it is recommended to hang or lay flat to dry but do not use the tumble dryer. Penny and Hound Dog Flowers are mainly made of fabric, once worn, the petals may become creased.  This is easily solved with the use of an iron.  Use the corner "tip" of the iron on each petal, but please mind your fingers!

Dog Collars
Dog Collars uk

Penny and Hound Handmade Dog Collars and More!

DISCLAIMER

Please Read

Please bare in mind that all orders are made to order and can take 2-3 weeks from the date of order to be processed (this is due to every item being handmade). Once I have posted the item (handmade dog collars, leads & harness etc) we have no control on how long it will take to arrive. 

It is your responsibility as a customer to make sure that your address is correct and up to date on PayPal. 

Any damaged or chewed clips caused by your dog can not be replaced, however, if an item arrives damaged then please contact me for a replacement. 

Penny and Hound will not replace any items sent and takes no legal liability or responsibility for the use or misuse of the products. It is the purchasers/owners sole responsibility to ensure correct dog collars UK/lead/harness choice for their dog, and understand that Penny and Hound can not offer any individual guidance for which collar/lead/harness should be purchased for their intended dog.

By continuing to check out and paying for your order you are agreeing to all the terms and conditions🐾

Dog Collars
Dog Collars uk

Penny and Hound Handmade Dog Collars and More!

RETURNS

Additional Information

Penny and Hound gladly accept returns and exchanges:

Contact me within: 14 days of delivery

Send items back within: 30 days of delivery

I don't accept cancellation, but please contact me if you have any problems with your order.

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders:

(example - Customer requests a custom size handmade dog collars UK or dog leads - or any changes to any of the products as they are listed)

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  

Dog Collars
Dog Collars uk

Penny and Hound Handmade Dog Collars and More!